Privacy Policy

Last updated: 20 August 2026
Handyman Solutions Marbella ("we", "us", "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit https://www.handymansolutionsmarbella.es/ (the "Website"), contact us, request a call-out or otherwise use our services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Spain's Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD"), and other applicable data-protection legislation.
1. Data Controller
The data controller responsible for your personal data is:
Legal name: [INSERT LEGAL BUSINESS NAME]
Trading name: Handyman Solutions Marbella
NIF/CIF: [INSERT NIF/CIF]
Address: [INSERT BUSINESS / REGISTERED ADDRESS]
Email: info@handymansolutionsmarbella.es
Telephone: +34 637 257 851
Website: https://www.handymansolutionsmarbella.es/
For questions regarding the processing of your personal data, you can contact us using the details above.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
Information submitted through our website
When you request a call-out or contact us through the Website, we may collect:

Full name
Telephone number
Email address
Property or urbanisation name
Property address
Postcode
Details of the work or repair required
Preferred contact method
Photographs of the job or property that you voluntarily upload
Any other information you choose to provide in your message

Photographs may contain personal information or information about a property. You should therefore avoid including unnecessary personal information, documents, people or other individuals in photographs submitted to us.
Information provided by telephone, WhatsApp or email
If you contact us by telephone, WhatsApp or email, we may process the information you provide, including your name, contact details, property information, photographs, messages and details relating to the requested work.
Technical information
When you visit our Website, certain technical information may be collected automatically by the Website infrastructure and hosting services. This may include information such as your IP address, browser type, device information, operating system, approximate location derived from your IP address and information about how you interact with the Website.
The precise cookies and similar technologies used on the Website may vary. Please refer to our Cookie Policy for further information.
3. How We Use Your Personal Data
We may use your personal data to:

Respond to enquiries and requests for call-outs
Assess and understand the work you require
Contact you by your preferred method
Provide quotations and estimates
Arrange appointments and visits to properties
Provide handyman, repair, maintenance and related services
Communicate with you about work being carried out
Provide updates, photographs or reports relating to work
Manage our customer relationship with you
Invoice and receive payment for services
Maintain business and accounting records
Handle complaints, disputes and legal claims
Protect the security of our Website, systems, employees and customers
Comply with legal and regulatory obligations
Improve our Website and services where permitted by law

We will not use your personal data for purposes that are incompatible with those described in this Privacy Policy without providing you with appropriate information and, where required, obtaining your consent.
4. Legal Bases for Processing
We process personal data only where we have a lawful basis under applicable data-protection law.
Depending on the circumstances, this may include:
Contract
Processing may be necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, this applies when you request a quotation, arrange a call-out or engage us to carry out work.
Legitimate interests
We may process personal data where this is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
This may include managing customer relationships, maintaining business records, preventing fraud, protecting our property and systems, responding to enquiries and dealing with disputes.
Legal obligation
We may process personal data where necessary to comply with legal obligations, including accounting, taxation, invoicing and other applicable regulatory requirements.
Consent
Where required by law, we will rely on your consent, for example for certain non-essential cookies or certain forms of direct marketing.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. WhatsApp and Other Communication Services
We may communicate with customers through WhatsApp where customers choose to contact us using WhatsApp or request communication through it.
WhatsApp is operated by a third-party provider and its own terms and privacy policies apply to your use of that service.
We recommend that you do not send unnecessary sensitive or confidential information through WhatsApp.
Where you send us photographs, messages or other information through WhatsApp, we may process that information for the purposes described in this Privacy Policy.
6. Sharing Your Personal Data
We do not sell your personal data.
We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

Website hosting and technology providers
Website and form-management providers
Communication providers
IT and software service providers
Accounting, bookkeeping or professional advisers
Payment service providers, where applicable
Contractors or specialist tradespeople involved in providing services to you, where necessary
Public authorities, regulators, courts or law-enforcement bodies where legally required
Other service providers acting on our behalf where necessary to operate our business

Where third parties process personal data on our behalf, we take appropriate steps to ensure that they process the information in accordance with applicable data-protection requirements and only for authorised purposes.
7. Wix
Our Website is built and hosted using Wix.
Wix may process certain information on our behalf as part of providing website hosting, security, forms, file uploads, analytics and other website functionality.
Wix may process personal data in accordance with its own privacy documentation and applicable data-protection requirements.
You can find further information about Wix's privacy practices through the Wix website.
8. International Transfers
Some service providers we use may process personal data outside the European Economic Area ("EEA").
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is lawful under applicable data-protection legislation. This may include relying on an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.
9. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The applicable retention period depends on the type of information and why we hold it.
For example:

Enquiry information may be retained for as long as reasonably necessary to deal with the enquiry and any subsequent relationship.
Customer and service records may be retained for the duration of our relationship and afterwards where necessary for legal, accounting, tax, insurance or dispute-resolution purposes.
Accounting and financial records will be retained for the periods required by applicable Spanish law.
Information relating to legal claims or disputes may be retained for as long as necessary to establish, exercise or defend legal claims.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
However, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.
11. Your Data Protection Rights
Subject to applicable legal conditions, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request portability of personal data where applicable
Withdraw consent where processing is based on consent
Object to direct marketing at any time

You also have the right not to be subject to a decision based solely on automated processing, including profiling, where the applicable legal requirements are met.
To exercise your rights, contact us at:
info@handymansolutionsmarbella.es
We may need to request sufficient information to verify your identity before responding to a request.
We will respond within the period required by applicable data-protection legislation.
12. Right to Complain to the Spanish Data Protection Authority
If you believe that your personal data has not been processed in accordance with applicable data-protection law, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD).
Further information about the AEPD and how to exercise your rights is available at:
https://www.aepd.es/
13. Cookies
Our Website may use cookies and similar technologies.
Some cookies may be necessary for the Website to operate correctly, while others may be used for analytics, functionality or other purposes.
Where required by law, non-essential cookies will only be used after obtaining your consent.
For detailed information about the cookies used on this Website, their purposes and how you can manage your preferences, please see our Cookie Policy.
14. Third-Party Websites
Our Website may contain links to third-party websites or services, including communication and social-media platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
15. Children's Data
Our Website and services are intended for adults and property owners, tenants, businesses and other customers.
We do not knowingly collect personal data from children through the Website.
If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.
The latest version will always be published on this page, together with the date on which it was last updated.
17. Contact
For questions about this Privacy Policy or the way we process personal data, please contact:
Handyman Solutions Marbella
[INSERT LEGAL BUSINESS NAME]
[INSERT BUSINESS / REGISTERED ADDRESS]
NIF/CIF: [INSERT NIF/CIF]
Email: info@handymansolutionsmarbella.es
Telephone: +34 637 257 851
Website: https://www.handymansolutionsmarbella.es/
Last updated: 20 August 2026